0800 652 4050

  sales@dscallards.com
banner

Support from DSCallards

DSCallards Offer a Variety of Support Services to Meet Your Needs

DSCallards work hard to ensure that they offer a number of off-the-shelf and bespoke Support Services to meet the needs of all organisations, regardless of size.

support

30 Days Free

Post training we offer 30 days free technical support on any of the topics we have covered within the training course agenda that you attended. You can access your Crystal consultants via email from 9 - 5pm, 5 days a week with a 48 hour response rate. Once your 30 day free trial has expired and you would like to upgrade your technical support to a DSCallards User Support Contract, we will give you 10% discount off the price.

support

Single User

This is an annual named user contract which provides telephone and email access to DSCallards Support Desk, five days a week from 9 am to 5 pm. This service meets the needs of the Crystal user offering hints and tips on good report efficiencies, offering formula solutions and delivers the security of knowing that if a problem occurs, there is someone on-hand to help you.

support

Crystal Care Pack

For the more sophisticated support requirement, we can support two named users within your organisation via the supply of a Crystal Care Pack from DSCallards. Crystal Care Packs combine the support of both SAP Crystal Reports and SAP Crystal Server, allowing the customer access to our DSCallards Support Desk for unlimited annual support calls. It starts with an onsite system health check and continues for the year.

support

Crystal Consulting

DSCallards Consulting takes the support one step further into the realms of building, testing, debugging and designing your reports and dashboards and helping you and your teams maintain a robust reporting environment for your business.